Online stores
Orders from the site and marketplaces in one window, with statuses, waybills and receipts — no separate integration per channel.
Migration
Migration from Bitrix24 to KeyCRM
For product businesses: orders, goods, stock and marketplaces move into a system where all of that works out of the box, without piling up settings.
- Orders, products, stock, customers
- Marketplaces and delivery natively
- A faster start than with heavyweight CRMs
Free consultation
Who KeyCRM fits
Sellers on Rozetka and Prom
Ready connections to marketplaces and carriers instead of homegrown exchanges.
Small teams
When the system has to work in weeks rather than months and must not require a dedicated administrator.
Anyone who found Bitrix24 too heavy
Lots of features nobody uses and a slow interface on daily work.
What does not migrate automatically — and what we do about it
This is the part commercial proposals stay quiet about. Data almost always moves; the working logic never moves by itself.
Business processes, robots and triggers
Automations have no common format across systems, so they have to be rebuilt. We inventory the live automations in the old system and reassemble the ones that matter on the new platform.
Access rights and roles
Every CRM models permissions differently. We port the meaning — who should see what — not a mechanical copy of settings.
Reports and dashboards
They are rebuilt for the new data structure. Usually that is an improvement: most legacy reports had not been opened in years.
Third-party marketplace apps
Replaced by native features of the new system or by n8n scenarios. We list them during the audit — this is exactly where the unpleasant surprises hide after the shutdown.
Raw technical logs
Service records are not migrated: they carry no value outside the old system and only bloat the new database.
How the migration goes
1. Audit of the old system
We count the real volumes: contacts, deals, tasks, files, which pipelines are alive and which are abandoned. An estimate without those numbers is impossible — this is where multiples hide.
2. Field map and the scope decision
We put in writing what moves and what stays in the archive. Moving everything "just in case" is the most expensive and least useful option.
3. Trial migration and reconciliation
We load a subset, reconcile counts and control fields, and show you the result. Only then does the full transfer start.
4. Full migration and parallel run
Everything moves, both systems run side by side for a few days so the team adapts. Then the old one is switched off and you get the reconciliation protocol.
What we migrate
For a product business, matching the catalogue is critical — this is where migrations break most often.
CustomersOrdersProducts and categoriesStockPurchase historyFilesUsers
Bitrix24 → KeyCRM switch
Roughly 2–4 weeks
- Audit with real volume counts
- SKU-level catalogue matching
- Transfer of customers, orders and purchase history
- Marketplace and delivery connections
- Trial migration and reconciliation
- Manager training on their daily scenarios
Frequently asked questions
We have complex pipelines in Bitrix24. Will they move to KeyCRM?
Partly. KeyCRM is deliberately simpler — a strength for product businesses and a limit for project work. At the audit we will say honestly which of your processes are not worth carrying over; if they are genuinely complex, Planfix is the better target.
What about products with different SKUs per marketplace?
We build a mapping table before the transfer. Without it stock and sales statistics will be wrong after migration.
How long does a migration take?
A typical SMB project runs from two weeks to about six weeks. The timeline is driven not by data volume but by how many processes have to be rebuilt and how fast decisions come from your side.
Can we keep working during the switch?
Yes. The old system stays live until cut-over, and both run in parallel for a few days. We agree on a freeze point separately — after it new data goes only into the new CRM.
What if something turns out to be missing afterwards?
We do not delete the old system and we leave a full data export in files. You keep access to the archive even after the old subscription expires.
How much does it cost?
There is no fixed price list: the cost depends on data volume, the number of pipelines and the processes to rebuild. We calculate it individually after the audit — which is why the audit comes first and costs you nothing.
Related case studies
Case: Complex Migration of an Engineering Company from Bitrix24 to Planfix
How we migrated 40+ active users, 13 business processes, and the entire historical database from Bitrix24 to Planfix, transforming a CRM into a full-fledged ERP system.
Read more →Case: E-commerce Automation and 3x Increase in Order Processing Speed
How implementing KeyCRM helped unify orders from marketplaces and Instagram, automate shipping label creation, and bring order to analytics.
Read more →