Client's Challenges
The client, an online store with multiple sales channels (website, Rozetka, Instagram), faced typical growth problems:
- Orders were processed manually in different accounts.
- Frequent errors when copying data to create shipping labels.
- Lack of a unified customer base and order history.
- Inability to quickly analyze which sales channel was most effective.
Our Solution
We proposed and implemented KeyCRM as a central point for managing all processes.
- Source Integration: We connected the WooCommerce site, Rozetka and Prom accounts, and Instagram Direct to KeyCRM. All orders started coming into a single window.
- Delivery Automation: We set up integration with Nova Poshta. Now, a shipping label is generated in one click, and its number is automatically sent to the client.
- Funnel Setup: We developed and configured order processing funnels with automatically updated statuses.
Results
The implementation of KeyCRM allowed the client not only to organize their processes but also to get tools for further growth. Automating routine operations freed up managers' time for quality work with clients, which directly impacted the increase in repeat sales. We offer a similar solution as part of our "E-commerce: Ready Solution" package.