1. Data Controller
The controller of your personal data is Integro24 — Business Automation Bureau (hereinafter "the Company", "we"). Contact: support@integro24.com.
2. What Data We Collect
We collect only the data you voluntarily provide through forms on this website:
- Contact details: name, phone number, email address
- Messengers: Telegram username (if provided)
- Request details: type of enquiry and description of your task
We do not collect sensitive information (passport data, payment details) through the website form.
3. Purpose and Legal Basis of Processing
Your data is processed solely to:
- process your enquiry and provide a response;
- arrange consultations and demonstrations;
- fulfil contractual obligations.
Legal basis: your explicit consent (Art. 6(1)(a) GDPR) and performance of a contract (Art. 6(1)(b) GDPR).
4. Data Retention
Data is retained for 3 years from the date of last contact, or until you withdraw your consent — whichever comes first. After this period, data is securely deleted.
5. Sharing with Third Parties
We do not sell or share your data with third parties for marketing purposes. Data may be transferred to:
- Planfix — CRM system used to manage enquiries (hosted in the EU);
- n8n — automation platform for processing incoming requests.
All processors have signed data processing agreements and provide a level of protection compliant with the GDPR.
6. Your Rights
Under applicable law, you have the right to:
- Access — receive a copy of your data;
- Rectification — correct inaccurate data;
- Erasure — request deletion of your data ("right to be forgotten");
- Restriction — restrict processing in cases provided by law;
- Withdrawal of consent — at any time, without explanation.
To exercise your rights, send a request to support@integro24.com. We will respond within 30 days.
7. Cookies
This website uses only technical cookies necessary for correct operation (session, language settings). No analytical or marketing cookies are used.
8. Data Security
We protect your data with: HTTPS encryption, restricted staff access, and regular security audits. In the event of a data breach, we will notify you and the relevant authorities within legally required timeframes.
9. Changes to This Policy
We may update this Policy from time to time. The current version is always available on this page. We will notify you of significant changes via email or the website.
10. Contact
For questions about personal data processing, contact us at: support@integro24.com or via Telegram: @INTEGRO_CRM_bot.