Frequently Asked Questions

A simple setup takes 1-2 weeks. Complex projects can take 1-2 months. It all depends on how quickly we can get all the necessary information from you.

There is no "best" CRM for everyone. The choice depends on your industry, processes, and budget. For e-commerce, we often recommend KeyCRM; for complex processes, Planfix. We will help you choose the ideal option during a consultation.

Yes. We pay great attention to training. We don't just "hand over" a configured system; we conduct practical training sessions and create instructions to make your team feel confident.

Using Russian software poses a direct risk to your data security (customer bases, financial information), as well as legal risks due to NSDC sanctions. Additionally, you will not be able to receive official support and updates.

An API (Application Programming Interface) is a "bridge" between different programs that allows them to exchange data. For example, thanks to an API, an order from your website can automatically be sent to your CRM system.

These are tools that allow you to create complex automation and integration scenarios without writing code, using a visual constructor. This significantly speeds up and reduces the cost of development.

Yes, we offer technical support packages to ensure the stable operation of your system and assist with its further development.

It is a 45-minute online meeting with our analyst, during which we study your processes, identify "bottlenecks," and prepare a document with recommendations and an automation roadmap for you.

Absolutely. A CRM is needed not when you have 1000 clients, but to get to 1000 clients. It helps to establish order in processes from the very beginning and lays the foundation for growth.

Both systems are excellent for e-commerce. The main difference is: KeyCRM is stronger in integrations with marketplaces and messengers, while KeepinCRM has more powerful built-in warehouse and finance modules. Read more in our comparative review.

Planfix is not just a CRM, but a flexible business process constructor. It is ideal for companies with unique or complex processes (manufacturing, logistics, project bureaus) that do not fit into the framework of standard CRMs.

Yes, this is one of our key tasks. We can set up two-way data exchange between your CRM and accounting system to synchronize orders, products, and stock levels.

It allows you to call clients in one click from the CRM, automatically create a contact on an incoming call, save call recordings to the client's card, and see who is calling. This significantly increases the speed and quality of managers' work.

Our main focus is on Ukrainian businesses. However, we also have experience working with international companies and are ready to discuss projects from any country except the aggressor country.

It is not just the cost of licenses and implementation, but all the costs of supporting and operating the system throughout its life cycle. Sometimes a system that is cheaper at the start turns out to be much more expensive in the long run. Read about this in our article.