Bitrix24 is steadily losing ground on the Ukrainian market. According to Google Trends, interest in Bitrix24 in Ukraine dropped from 75 to <25 in the last 12 months. Thousands of businesses are looking for alternatives. Planfix is one of the strongest options. Here is a deep comparison.
1. Origin and legal status
Bitrix24 is a Russian product. In 2022 the Ukrainian NSDC sanctioned «1C-Bitrix», founded by Sergei Ryzhikov (RU). Using it brings legal and reputation risk.
Planfix has neutral jurisdiction, EU servers, Ukrainian-speaking team and active localisation.
Winner: Planfix
2. Data security
Bitrix24 hosts data on servers we don't control. Legal cases, financial data, customer bases — all going to a sanctioned company\'s infrastructure.
Planfix uses EU servers, GDPR-compliant. With n8n + Planfix we keep automations on your servers.
Winner: Planfix
3. Pricing
Bitrix24: from $61/month for 5 users (Standard) to $249/month for 100. Many features locked behind expensive tiers.
Planfix: $5/user/month on standard tier. 100 users = $500/month — about twice as much in licence, but all features unlocked from day one.
Verdict: for teams up to 30 Planfix is cheaper. For 50+ teams Bitrix24 has slightly cheaper licence, but extra modules eat that saving.
4. Flexibility and customisation
Bitrix24 — closed builder. Changes need a developer or complex bots.
Planfix — basically a platform-builder. You configure fields, statuses, pipelines, permissions for your unique processes without code. Complex automations live in n8n.
Winner: Planfix
5. Integrations with Ukrainian services
Bitrix24: basic Nova Poshta, Rozetka — exists, but quality is questionable.
Planfix: via n8n we connect everything: Nova Poshta, Monobank, Checkbox, Diia.Pidpys, Vchasno, OpenDataBot.
Winner: Planfix
6. Learning curve
Bitrix24: cluttered UI, many modules. Team needs 2-4 weeks.
Planfix: simpler UI, but feels empty without proper setup. Team productive in 1-2 weeks after our training.
Tie with Planfix advantage (with experienced integrator).
7. Support
Bitrix24: official RU support unavailable. Ukrainian partners help when they can.
Planfix: official Ukrainian support. Active integrator community.
Winner: Planfix
How to migrate?
We run full migration in 7-21 days without data loss. Full process: migration from Bitrix24. Or grab a free migration plan.
Conclusion
For Ukrainian SMB in 2026, Planfix is the safer, more flexible and cost-efficient choice. Bitrix24 might still make sense for very large corporations with heavy infrastructure investment — but even there the trend is clear.