1. Request
Create a request in the «Integro24 Support» section of your Planfix.
Planfix technical support
Planfix support right inside your account
You create a request in your Planfix — we answer there. Paid work starts only after your manager approves it.
- Requests, statuses and answers stay in your Planfix
- You pay by the approved estimate, not by time spent
- A plan with no monthly fee: you pay only for work done
Get support
How it works
2. Analysis
We set the request type, the estimate in hours and the resolution date.
3. Approval
For paid work your manager clicks «Approve» or «Reject».
4. Work
We do the work and reply in the request, files go both ways.
5. Acceptance
You check the result, close the request and rate our work.
What you get
Everything in one place
Request history, estimates and invoices stay in your Planfix.
Predictable price
You see the estimate before we start and pay by it.
Fast answers
Our assistant drafts answers from the Planfix knowledge base; a specialist reviews them.
Knowledge base
Role guides and process maps published in your Planfix.
Request types
| Type | What it is | Payment |
|---|---|---|
| Consultation | How to do something, no configuration changes | Assistant answer — free; specialist — from package hours or from 0.5 h on One-off |
| Warranty | A defect in work we delivered | Free during the warranty period |
| In package | A small configuration change | From plan hours |
| Hourly | Changes beyond the package | By the approved estimate, at the plan rate |
| Rework | A new function up to 4 hours | By the approved estimate |
| Implementation | Requests during our implementation project | Within the implementation contract |
Plans
The bigger the package, the cheaper the hour and the faster the response.
One-off
No monthly fee
pay only for work done
Hours in package
—
Rate
1 000 UAH/h
Response
up to 2 business days
Resolution
up to 5 business days
- ✓Minimum 0.5 h per request
Basic
3 600 UAH / mo
Hours in package
4
Rate
900 UAH/h
Response
up to 1 business day
Resolution
up to 5 business days
- ✓Priority queue
- ✓In-package requests without approval
Prepay
6 mo −10 %19 440 UAH
12 mo −20 %34 560 UAH
Advanced
6 400 UAH / mo
Hours in package
8
Rate
800 UAH/h
Response
up to 8 business hours
Resolution
up to 3 business days
- ✓Everything in Basic
- ✓Monthly report on requests and hours
Prepay
6 mo −10 %34 560 UAH
12 mo −20 %61 440 UAH
Strategic
9 800 UAH / mo
Hours in package
14
Rate
700 UAH/h
Response
up to 4 business hours
Resolution
up to 2 business days
- ✓Everything in Advanced
- ✓Rework up to 2 h without approval
- ✓Monthly Planfix news digest
Prepay
6 mo −10 %52 920 UAH
12 mo −20 %94 080 UAH
- •Paid work is billed by the approved estimate, not by time spent.
- •Extra hours are billed at your plan rate.
- •Unused hours do not roll over.
- •Change or cancel by the 25th, effective from the 1st of the next month.
- •Prepay 6 months — 10% off, 12 months — 20% off; the price is fixed for the term.
How to connect
- Add our partner account to your Planfix — it does not use a license.
- We install the «Integro24 Support» section with approval buttons and a report.
- Choose a plan and an approver for paid requests.
FAQ
Do I need to sign a contract?
No. Support works under a public offer accepted by paying an invoice or approving the first paid request. A signed copy is available on request.
What if the work takes longer than estimated?
You pay the approved estimate.
Is there a plan without a monthly fee?
Yes, «One-off»: no monthly fee, you pay only for work done.