Edition of 25.10.2026. This is a public offer of Individual Entrepreneur Dmytro Yaroslavovych Tur (the Contractor) to provide technical support services for the Customer's Planfix CRM account. The binding version is the Ukrainian text; this page is a summary.
- Acceptance: paying an invoice that refers to this offer, approving a paid request in the Customer's Planfix, or submitting a request during the warranty period. A signed copy is available on request.
- Requests: consultation, warranty, in-package, hourly, rework (up to 4 hours), implementation. Paid requests start only after the Customer's approver clicks «Approve» and are billed by the approved estimate, not by actual time.
- Billing: one invoice per month — the plan fee in advance for the current month, extra hours and paid requests for the previous month. No invoice when there is nothing to pay. Bank transfer or card payment; card fees are paid by the Contractor. No VAT (single-tax payer).
- Acceptance of services: deemed accepted if no written objection within 5 business days after the invoice; a service act is issued on request.
- Term: indefinite; plans renew monthly; cancel or change by the 25th, effective next month; unpaid fee by the 10th moves the Customer to the «One-off» plan next month. Prepayment for 6 months — 10% off, for 12 months — 20% off.
| Plan | Hours/month | Fee, UAH/month | Rate, UAH/h | Response | Resolution |
|---|---|---|---|---|---|
| One-off | 0 | 0 | 1 000 | up to 2 business days | up to 5 business days |
| Basic | 4 | 3 600 | 900 | up to 1 business day | up to 5 business days |
| Advanced | 8 | 6 400 | 800 | up to 8 business hours | up to 3 business days |
| Strategic | 14 | 9 800 | 700 | up to 4 business hours | up to 2 business days |
Extra hours are billed at the plan rate. One-off plan: minimum 0.5 hour per request; package customers are served first. Strategic: rework up to 2 hours without approval. Contact: support@integro24.com.