The Problem: Chaos in Accounting
An electronics repair service center was tracking orders and clients in Google Sheets. This led to a number of problems:
- It was difficult to track the status of each repair.
- Unclear inventory of spare parts.
- Difficulty in calculating salaries for technicians, which depended on the work performed.
- Clients constantly called to find out the status of their repairs.
Comprehensive Solution with Remonline
We carried out a complete automation based on the specialized program Remonline.
- Status Configuration: We created a logical sequence of order statuses: from acceptance to delivery.
- Warehouse Management: We digitized the spare parts warehouse, setting up automatic write-offs of parts during repairs.
- Communication Automation: We set up automatic SMS notifications to clients when the order status changes.
- Finance and Payroll: We entered all types of work and their costs, which allowed for automatic calculation of technicians' salaries.
Results
The manager gained full control over the business: from the workload of technicians to financial indicators. The transparency of processes and automation of communications significantly increased customer loyalty. Need a similar solution? Contact us.