IPTel
IPTEL is a communications, automation and sales platform that adapts quickly to your tasks.
Telephony and Call Automation in a Single System
IPTel is a Ukrainian communications platform that automates not only calls, but also messengers, email and call quality control. It is an ideal solution for businesses that want to see every customer request in a single window.
Who is IPTel for?
Call Centers and Support
High volume of inbound and outbound calls, queues and workload control.
Medicine and Dentistry
Patient scheduling, appointment reminders and bringing patients back for check-ups.
Financial Companies
Payment reminders, soft collection and automated calling of debtors.
Sales Departments
Call quality control and the full customer journey from a call to a deal.
Key IPTel Modules
IP-PBX and Telephony
Connect your own numbers, configure routing, IVR and call recording.
Contact Center
Phone, messengers, email and website chat in a single operator window.
Auto-dialer and Voice Bot
Launch automated calling campaigns with an AI bot that speaks in a natural voice.
Speech Analytics
Transcribe conversations, score them against checklists and monitor script compliance.
What we do when implementing IPTel
We help you implement IPTel so that you get not just telephony, but a managed communications system:
- Call routing: we configure distribution schemes, queues and IVR to match your team structure.
- Call automation: we launch auto-dialing and voice bot scenarios for your tasks.
- CRM integration: we connect telephony to your CRM so the communication history is collected in the customer card.
- Team training: we prepare operators and managers to work with the system as effectively as possible.